Ninghai Hongchen Outdoor Products Co., Ltd
FAQ
Home / FAQ
  • How soon will I receive a reply after sending an inquiry?

    We take every inquiry seriously. On business days, we respond within 4 hours of receiving your inquiry.

  • Are you a factory or a trading company?

    We are a direct manufacturer with in-house production capabilities. We also have an international sales department, offering end-to-end service from production to export.

  • What are your main products?

    We specialize in the production of trekking poles.

  • What are the main applications of your products?

    Our products are widely used in hiking, trekking, trail running, and other outdoor activities.

  • Do you support custom production?

    Custom manufacturing is our core business. We can develop and manufacture products according to drawings or samples you provide.

  • Do you produce standard parts?

    Yes, we do.

  • What payment methods do you accept?

    Trade terms (e.g., FOB, CIF) will be confirmed at the quotation stage. For bulk production, we generally require a 30% advance payment, with the balance paid against a copy of the bill of lading. We mainly accept T/T; L/C can also be negotiated.

  • How do you arrange shipping?

    We are only 113 km from Ningbo Port, so we mainly ship by sea, which is convenient and efficient. For urgent deliveries, we can also arrange air freight via Ningbo or Shanghai Airport.